Questionnaire Customer Survey in Service Industry - Free Essay Example

Sample details Pages: 2 Words: 463 Downloads: 3 Date added: 2017/09/18 Category Business Essay Type Argumentative essay Did you like this example? Name of company: Name of Respondent: Designation: Please mention your storage centre: 1. How do you find your experience in interacting / dealing with our representative? 1. Very pleasant 2. Pleasant 3. Average 4. Unpleasant 5. Very Unpleasant †¦ 2. How do you find the availability and query handling capabilities of our customer service executive? Please rate on scale of 1-5, 1- being extremely unsatisfactory 5- being extremely satisfactory †¦ 3. How do you find the process of document request? 1. Very convenient 2. Convenient 3. Average 4. Inconvenient 5. Very inconvenient 4. Please rank the below mentioned services considering the frequency of service use. (1- Most preferred, 5- least preferred) 1. Photocopying the document †¦ 2. Scanning on request the document. 3. Ordering the original document 4. Accessing document at storage centre. 5. Are the existing varieties of services adequate to cater to your demand? 1. Yes 2. No If no, please mention additional s ervices you would prefer †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 6. How do you feel about the process of document pickup from your office site? 1. Convenient . Average 3. Needs improvement †¦. 7. What does u feel about time taking to  pickup document from  your office? 1. Its talking longer time than necessary 2. Yah it’s OK. 3. They are very quick in pickup. If youve  encountered any issue please list down 8. Are they (pickup dept. team) working according to schedule pickup date? 1. Yes 2. No if No, please mention the average delay happened. †¦ 9. What do you feel that are we fulfilling the  promises made by the marketing team at initial stages of accord? 1. Satisfied 2. Very satisfied 3. Unsatisfied .. 10. How do you rate our telephone receptionist on friendliness, availability? Friendliness -1-being ve ry rude, 5-being very friendly.. Availability1-being always no available, 5-always available. 11. How are our document delivery services priced? 1. Over priced 2. Appropriate priced 3. Under priced †¦ 12. How is our box charges/month? 1. Over priced 2. Appropriate priced 3. Under priced †¦.. 13. How satisfied are you with storage quality provided by us for your documents? 1. Highly satisfied 2. Satisfied 3. Somewhat satisfied 4. Dissatisfied 5. Highly satisfied †¦ 14. How old is an average document that is retrieved by you? 1. 1-3yr 2. 3-5yr 3. 5-7yr 4. Above †¦. 16. How do you find the delivery handling capabilities of our dispatch team members at your doorstep? Please rate on scale of 1-5, 1-being extremely unsatisfactory 5-being extremely satisfactory If you’re unsatisfactory please list down issues- †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 17. Please rate us on where do we stand in competitiv e market of document warehousing. 1. Excellent 2. Good 3. Average 4. Poor †¦. 18. How secure do you find our document warehousing services? 1. Highly secure 2. Secure 3. Insecure Please list down your views of concerns if any- †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 19. Are our invoices clarified and correct? 1. Yes 2. No If no, please list out the difficulties encounter by you. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 20. Do you get invoices on time? 1. Yes 2. No If No, what is average delay time? .. 21. Please state us in brief, how our services have been beneficial for your business? †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 22. Please list down your criticism /suggestion /recommendation for our company to enable us improve our service quality. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚ ¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Don’t waste time! Our writers will create an original "Questionnaire Customer Survey in Service Industry" essay for you Create order

Communication of Window Displays Essay - 1396 Words

A hundred shops on the high street, A hundred people walking by every second, A hundred products offered at one time. The most vital tool retailer’s use at this point, which distinguishes them from each other and play an imperative role in magnetizing the consumer into the store, are its Window Displays. This paper aims to discuss how effectively the retailer ZARA, uses its window display to communicate to and attract its potential consumer. According to Manning (2010) a stores window display is a 24-hour advertisement even when the store closes. Research has revealed that the role of a window display is not merely to sell or inform but to entertain consumers enough to make them stop and observe. Nexis(2008) states that this is the first†¦show more content†¦As Poters (2007) â€Å"the best props may not seem relevant to the clothes on display, but reading between the lines might offer some kind of comment where it gets you thinking.†(p.57) Where on one hand we have the steam punk movement on the other hand we find the display take a thematic approach by indicating the upcoming events of relevance to the consumers. This being the display of the month of October it is meant to attract consumer who have in mind the upcoming event of Halloween. The over arching use of black in the garments does not shroud the contemporary quality of garments, which is exactly what Halloween is about, darkness with a feeling of fun. As per Berger (2008) â€Å"we never look just at one thing; we are always looking at the relation between things and ourselves.†And hence we can say that the consumer will relate to the extravagant use of edibles within the display such as the popcorn, cookies and biscuit necklaces, and make connotations to trick-or-treating a custom peculiar to Halloween. It also emphasizes that there is an entire section in the store that is devoted to children and their ware, which keeps in mind the festive mood of Halloween thus attracti ng parents to the store for their children. NOVEMBER 2010 WINDOW DISPLAY Moving on to the display of the store in November one finds that the only radical change is the hairstyles of the mannequins, which are now looped and tied together in a constrictingShow MoreRelatedThe Communication of Window Displays1713 Words   |  7 PagesThe Communication of Window Display Armani Exchange Word count: 1240 ‘Windows reveal the soul of the store’ (Portas, 1999: 41). 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Share valuation and analysis Fairfax Media Limited

Question: Describe the Share valuation and analysis of Fairfax Media Limited? Answer: The contemporary global market has experienced a list of factors influence the stock market. Therefore, before evaluating the share price of the Fairfax Media Limited, it is essential to understand the market wide influences that affecting the value of firm. In this context, it is noted that social instability can led to the market to go down; at the same time as an organization ascertaining an innovative source of renewable energy can led stock market performances to rise. It is also the fact that various economic aspects influence the stock market that each financier should be aware of prior to getting engaged in market investing. Since, the study emphasized on valuation of stock of Fairfax Media Limited, the Australian economic scenarios were considered here. Australian Inflation rate: Figure: Historical inflation rate Source: [https://www.rateinflation.com/inflation-rate/australia-historical-inflation-rate?start-year=2005end-year=2015] Inflation rate of the economy has significant influence on the share price of the companies operating in that market. Various studies have been conducted in order to establish a relationship between stock return and the inflation rate. It has been observed that the expected rate of inflation may have a positive or negative correlation with the share price. If the rate of inflation increases it will lead to increase in the revenue, expenditure and the discount rate will also change (Nori Mousa et al., 2012). The regional factors and the time period must be considered while assessing the impact of inflation on stock price. If the monetary policy of the government has significant ability to hedge, inflation will have a positive relationship with the stock prices. Over the past few years, the inflation rate of Australia has been found estimated to be stable. In last 12 months, the stock price of Fairfax Media Ltd has encountered both ups and downs and the stock price has been increased b y 30.30% (Markets.ft.com, 2015). Interest rate in Australia: Figure: Interest rate in Australia Source: [https://australianpolitics.com/topics/rba/interest-rates-since-1990] Change in the interest rate leads to a significant change in the investment and spending behaviour of the business firms, investors and consumers. Consequently the stock market is also affected. When the rate of rate interest is increased, the borrowing rate of the business organization increases and they may not consider expansion activities. Additionally, with increase in the risk free rate of interest, the expenditure of the consumers declines and they tend to invest in government bonds. As the expansion activity of an organization ceases and the cash outflow increases due to increase in the rate of interest, the net cash flow declines flowed by a decrease in the price of the share. The interest rate of Australia has not been increased over the past few years and it implies that it has a positive impact on the stock market leading to increase in share price. Australian government policy: Government policy of Australia plays a significant role in determining the stock market performance. It has been observed that the government of Australia has been performing effectively for ensuring growth of the nation. The Reserve Bank of Australia is responsible for determining the monetary policy of the nation. For the last few years, it has been focusing on maintain stable prices along with achievement of full employment. The major aim of the government policies is to ensure economic prosperity through welfare of the Australian people. The Reserve Bank of Australia has set a target of consumer of price inflation of 2 to 3% which will be beneficial for the economy as it will contribute in preserving the value of money. Additionally, it will significantly encourage strong as well as sustainable growth of the economy for long period of time. These polices have a positive impact on the stock market of Australia (Rba.gov.au, 2015). Two stage dividend discount model: There are various methods for valuation of the stocks such as dividend discount model, capital asset pricing model, free-cash flow model, earnings capitalization model and the net tangible asset backing model (Basse, 2009). In this paper, dividend discount model will be considered. The growth rate has been assumed. Here, D0 = 0.04 Gs = 14.87% for next five years; Gl = 10% thereafter; Required rate of return = 11.05% Time Year 0 Year 1 Year 2 Year 3 4 5 Dividend 0.05 0.05 0.06 0.07 0.08 Terminal Value 8.38 Total Cash Flow 0.05 0.05 0.06 0.07 8.46 Present Value 0.04 0.04 0.04 0.05 5.01 Intrinsic Value 5.18 The intrinsic value of the share has been found to be 5.18 AUD. The present stock price of Fairfax Media Ltd is 0.85 AUD. Hence, it can be stated that the investor must buy the stock as the share is undervalued (Fabozzi and Markowitz, 2011). Sensitivity analysis: gL Intrinsic Value Current 5.18 8.0% 1.90 8.5% 2.24 9.0% 2.74 9.5% 3.57 10.0% 5.18 10.5% 9.74 11.0% 105.38 11.5% -11.52 12.0% -5.36 12.5% -3.45 gS gL 8.5% 9.0% 9.5% 10.0% 10.5% 11.0% 11.5% 8.0% 1.45 1.48 1.51 1.55 1.58 1.61 1.65 8.5% 1.70 1.74 1.78 1.82 1.86 1.90 1.94 9.0% 2.08 2.13 2.17 2.22 2.27 2.32 2.37 9.5% 2.70 2.76 2.83 2.89 2.95 3.02 3.09 10.0% 3.92 4.01 4.10 4.19 4.28 4.38 4.48 10.5% 7.34 7.51 7.68 7.86 8.04 8.22 8.40 11.0% 79.25 81.09 82.97 84.87 86.82 88.80 90.82 11.5% -8.64 -8.84 -9.05 -9.26 -9.47 -9.69 -9.91 12.0% -4.01 -4.11 -4.20 -4.30 -4.40 -4.51 -4.61 12.5% -2.58 -2.64 -2.70 -2.77 -2.83 -2.90 -2.96 Sensitivity analysis has been carried by considering different growth rate. First of all, the growth rate beyond five years has been varied from 8% to 12.5% when the growth rate of first five years is constant. It has been found that from 11.5% and more, the intrinsic value of the firm will be negative and hence, the investor must sell it as the stock price is overvalued. When the growth rate is 8 to 11%, the investor must buy as the stock is undervalued. The second table demonstrates the change in the intrinsic value when both growth rate changes. It has been observed that the change in growth rate of first five years will not have significant impact on the investors decision (Pinto, 2010). References Australianpolitics.com, (2015).Interest Rates Since 1990: Reserve Bank of Australia Cash Rate | AustralianPolitics.com. [online] Available at: https://australianpolitics.com/topics/rba/interest-rates-since-1990 [Accessed 19 Jan. 2015]. Basse, T. (2009). Dividend Policy and Inflation In Australia: Results From Cointegration Tests.IJBM, 4(6). Fabozzi, F. and Markowitz, H. (2011).The theory and practice of investment management. Hoboken, N.J.: John Wiley Sons. Markets.ft.com, (2015).Fairfax Media Ltd, FXJ:ASX summary - FT.com. [online] Available at: https://markets.ft.com/research/Markets/Tearsheets/Summary?s=FXJ:ASX [Accessed 19 Jan. 2015]. Nori Mousa, S., Al safi, W., Hasoneh, A. and Abo-orabi, M. (2012). THE RELATIONSHIP BETWEEN INFLATION AND STOCK PRICES.International Journal of Research and Reviews in Applied Sciences, 10(1), pp.46-52. Pinto, J. (2010).Equity asset valuation. Hoboken, N.J.: Wiley. Rateinflation.com, (2015).Australia Historical Inflation Rate - 2005 to 2015. [online] Available at: https://www.rateinflation.com/inflation-rate/australia-historical-inflation-rate?start-year=2005end-year=2015 [Accessed 19 Jan. 2015]. Rba.gov.au, (2015).RBA: Monetary Policy. [online] Available at: https://www.rba.gov.au/monetary-policy/ [Accessed 19 Jan. 2015].