Questionnaire Customer Survey in Service Industry - Free Essay Example

Sample details Pages: 2 Words: 463 Downloads: 3 Date added: 2017/09/18 Category Business Essay Type Argumentative essay Did you like this example? Name of company: Name of Respondent: Designation: Please mention your storage centre: 1. How do you find your experience in interacting / dealing with our representative? 1. Very pleasant 2. Pleasant 3. Average 4. Unpleasant 5. Very Unpleasant †¦ 2. How do you find the availability and query handling capabilities of our customer service executive? Please rate on scale of 1-5, 1- being extremely unsatisfactory 5- being extremely satisfactory †¦ 3. How do you find the process of document request? 1. Very convenient 2. Convenient 3. Average 4. Inconvenient 5. Very inconvenient 4. Please rank the below mentioned services considering the frequency of service use. (1- Most preferred, 5- least preferred) 1. Photocopying the document †¦ 2. Scanning on request the document. 3. Ordering the original document 4. Accessing document at storage centre. 5. Are the existing varieties of services adequate to cater to your demand? 1. Yes 2. No If no, please mention additional s ervices you would prefer †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 6. How do you feel about the process of document pickup from your office site? 1. Convenient . Average 3. Needs improvement †¦. 7. What does u feel about time taking to  pickup document from  your office? 1. Its talking longer time than necessary 2. Yah it’s OK. 3. They are very quick in pickup. If youve  encountered any issue please list down 8. Are they (pickup dept. team) working according to schedule pickup date? 1. Yes 2. No if No, please mention the average delay happened. †¦ 9. What do you feel that are we fulfilling the  promises made by the marketing team at initial stages of accord? 1. Satisfied 2. Very satisfied 3. Unsatisfied .. 10. How do you rate our telephone receptionist on friendliness, availability? Friendliness -1-being ve ry rude, 5-being very friendly.. Availability1-being always no available, 5-always available. 11. How are our document delivery services priced? 1. Over priced 2. Appropriate priced 3. Under priced †¦ 12. How is our box charges/month? 1. Over priced 2. Appropriate priced 3. Under priced †¦.. 13. How satisfied are you with storage quality provided by us for your documents? 1. Highly satisfied 2. Satisfied 3. Somewhat satisfied 4. Dissatisfied 5. Highly satisfied †¦ 14. How old is an average document that is retrieved by you? 1. 1-3yr 2. 3-5yr 3. 5-7yr 4. Above †¦. 16. How do you find the delivery handling capabilities of our dispatch team members at your doorstep? Please rate on scale of 1-5, 1-being extremely unsatisfactory 5-being extremely satisfactory If you’re unsatisfactory please list down issues- †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 17. Please rate us on where do we stand in competitiv e market of document warehousing. 1. Excellent 2. Good 3. Average 4. Poor †¦. 18. How secure do you find our document warehousing services? 1. Highly secure 2. Secure 3. Insecure Please list down your views of concerns if any- †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 19. Are our invoices clarified and correct? 1. Yes 2. No If no, please list out the difficulties encounter by you. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 20. Do you get invoices on time? 1. Yes 2. No If No, what is average delay time? .. 21. Please state us in brief, how our services have been beneficial for your business? †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 22. Please list down your criticism /suggestion /recommendation for our company to enable us improve our service quality. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚ ¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Don’t waste time! Our writers will create an original "Questionnaire Customer Survey in Service Industry" essay for you Create order